Frequently Asked Questions (FAQ)
Welcome to the FAQ section of LuminousIPSBD.com
Here you’ll find helpful answers to common questions about our products, services, payment options, delivery, installation, warranty, and more.
We’re here to make your journey with Luminous IPS, Batteries, UPS, and Solar Systems in Bangladesh smooth and worry-free.
Product & Brand Questions
Q1: Are all products on LuminousIPSBD.com original Luminous products?
A: Yes, 100%. We only sell genuine Luminous India products. J.B ENTERPRISE BD is an official affiliate and dealer ( retailer & wholesaler) , and all products come with manufacturer warranty and our full servicing support.
Q2: What types of Luminous products do you offer?
A: Our range includes:
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Luminous Inverter/IPS Systems
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Luminous Tubular & SMF Batteries
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UPS Systems
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Luminous Solar Inverters and Batteries
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Home & Commercial Backup Solutions
Q3: Do your IPS and batteries support solar panels?
A: Yes, we offer solar-compatible Luminous IPS and solar batteries that work with both off-grid and hybrid setups.
Delivery, Installation & Service Area
Q4: Do you provide home delivery in Bangladesh?
A: Yes! We offer:
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Home Service Delivery in Chattogram City
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Limited Home Service in Dhaka Metro Area
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Courier Delivery Nationwide via trusted logistics partners
We ensure your Luminous IPS or battery reaches you safely and promptly, regardless of your location.
Q5: Can you install the IPS at my home or business?
A: Yes. We offer onsite installation services in Chattogram and selective parts of Dhaka. For customers outside these areas, we provide clear installation guidance via phone or video support.
Q6: How long does it take to receive my product?
A:
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Chattogram City: Within 1–2 working days
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Dhaka Metro Area: 2–3 working days
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Other Districts: 2–5 working days via courier
Order, Payment & EMI
Q7: What payment methods do you accept?
A:
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Cash on Delivery (COD)
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Mobile Payments: bKash & Nagad
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Online Gateway: SSLCommerz
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Credit Card EMI (0% available on selected banks)
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Direct Bank Transfer
Q8: How can I pay in EMI?
A: We support Easy Monthly Installments (EMI) through SSLCommerz for eligible Bangladeshi credit cards. You’ll find EMI options during the checkout process or by visiting our Payment & EMI Page.
Warranty & After-Sales Service
Q9: Do you offer after-sales servicing?
A: Yes! We provide full technical support and servicing through our dedicated J.B IPS Servicing Center, covering:
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Installation & Setup
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Maintenance
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Battery Replacement
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Troubleshooting
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Warranty Claim Handling
Q10: Where are your service points located?
A:
Main Servicing Center – Chattogram Service Point – 24-Arambagh, Dhaka
We’re also planning additional service points in the near future.
Q11: How long is the warranty period?
A: Warranty varies by product:
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Inverters/IPS: 24–36 Months
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Tubular Batteries: 12–30 Months
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Solar Products: As per Luminous terms
All warranty claims are handled through our official service team.
Returns, Cancellations & Support
Q12: Can I return a product if there’s a problem?
A: Yes, returns are accepted for valid issues like manufacturing defects, wrong item delivery, or significant damage during transit. Please notify us within 24–48 hours of delivery.
Q13: How do I cancel or change my order?
A: You can contact our support team before the product is dispatched. Once shipped, cancellation may not be possible unless under special conditions.
Contact & Support
Q14: How can I contact your team for help?
You can reach us through multiple channels:
WhatsApp Support (10AM – 10PM):
01914705339, 01979705339, 01978705338
Support Email:
jbenterprisectg23@gmail.com
Website:
www.luminousipsbd.com
www.jbenterprisebd.com
Facebook:
facebook.com/jbenterprisectg
Other Common Questions
Q15: Can I visit your showroom in person?
A: Yes! We welcome you to visit our Display Center in Chattogram. Please call ahead to confirm product availability or book a demo.
Q16: Do you support bulk or corporate orders?
A: Absolutely. We serve homes, shops, factories, and commercial projects. For bulk pricing and institutional quotes, please contact us directly.
Didn’t Find Your Answer?
Feel free to reach out!
Our team is always ready to assist with any questions regarding Luminous IPS, batteries, solar systems, and warranty or technical support.
Support Email: jbenterprisectg23@gmail.com WhatsApp: 01914705339, 01979705339, 01978705338