Term & Conditions

Effective Date: July 20, 2025

Website: www.luminousipsbd.com
Operated by: J.B ENTERPRISE BD

By accessing or purchasing from LuminousIPSBD.com, you agree to the following terms and conditions. Please read them carefully before using our website or services.

1. Introduction

LuminousIPSBD.com is the official affiliate website of Luminous products in Bangladesh, operated by J.B ENTERPRISE BD. We sell IPS, batteries, solar systems, and related accessories across Bangladesh, with installation, warranty, and service support.

These Terms govern all purchases, returns, warranties, and use of our website.

2. Eligibility to Purchase

By placing an order, you confirm that:

  • You are at least 18 years old

  • You provide accurate and complete personal, contact, and delivery information

  • You are legally allowed to purchase and receive goods in Bangladesh

3. Product Information

We do our best to display accurate product descriptions, images, and specifications. However:

  • Actual colors or models may slightly vary

  • Prices and availability are subject to change without prior notice

  • Product features are based on official Luminous brand documentation

4. Orders & Payments

  • Orders can be placed through our website, WhatsApp, or phone

  • Payments accepted: Cash on Delivery (COD), Mobile Banking (bKash, Nagad), SSLCommerz (Online/Card/EMI), and Bank Transfer

  • EMI is available via eligible credit cards only

  • Order confirmation may depend on stock availability or delivery feasibility

5. Delivery Policy

  • Home service delivery is available in Chattogram and limited areas in Dhaka

  • Nationwide delivery is done via trusted courier partners

  • Delivery timeline is typically 2–5 working days, depending on location

  • We are not liable for delays caused by third-party couriers or natural disruptions

6. Return & Refund Policy

We offer returns or exchanges under certain conditions. Please refer to our Refund & Return Policy for detailed terms.

7. Warranty & Servicing

  • All Luminous products are covered under official warranty, supported by our J.B IPS Servicing Center

  • Warranty period and terms may vary by product type

  • Damage due to misuse, physical damage, or unauthorized installation is not covered

8. Account & Data Security

If you register on our site, you are responsible for maintaining the confidentiality of your account. We will not be liable for unauthorized use of your credentials.

We take data protection seriously. Please refer to our Privacy Policy for more.

9. Prohibited Activities

You agree not to:

  • Use the site for fraudulent, illegal, or harmful purposes

  • Try to hack, disrupt, or reverse-engineer our platform

  • Copy or republish any content, logos, or images without permission

10. Intellectual Property

All website content including logos, product descriptions, graphics, and text is the property of LuminousIPSBD.com or Luminous India, and may not be reproduced without consent.

11. Limitation of Liability

We are not liable for:

  • Any indirect or incidental damages arising from the use or inability to use the site

  • Misuse or incorrect installation of products not done by our team

  • Delay or failure due to factors beyond our control

12. Changes to Terms

We may update these Terms & Conditions without prior notice. Continued use of the website means you accept the latest version.

13. Contact Us

For questions regarding these terms, please contact:

📧 Email: jbenterprisectg23@gmail.com
📞 WhatsApp: 01914705339, 01979705339, 01978705338
🌐 Website: www.luminousipsbd.com

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